Our Shipping Policy
Orders are normally shipped within 5 to 10 working / business days. Products stored off premises may take 10 to 15 days. You will be updated on shipping status via e-mail.
We do not ship on holidays.
To ensure merchandise has arrived in its entirety, check your package immediately to ensure there is no damage or products missing.
Double check your shipment against the packing slip to confirm your shipment. Any discrepancies must be reported within 48 hours of receipt of goods.
Should anything arrive damaged, save all packing material and contact Wild Territory.
All damages to items must be reported to Wild Territory within 48 hours of receipt of your package. Report damage by e-mail (firstname.lastname@example.org) or phone (785-832-9453).
Merchandise cannot be returned without authorization from Wild Territory. Contact us by E-mail at email@example.com or by phone (785-832-9453). Additional information on damaged item(s), such as pictures, maybe requested.
To return an item, Wild Territory must be contacted within 3 days of receipt of the merchandise.
Wild Territory is not responsible for shipping on returned items. The shipping on returned items is paid by the customer.
Returned items must be sent to:
Wild Territory Science and Nature Store
942 Massachusetts Street
Lawrence, Ks. 66044
Please enclose a copy of your invoice with your returned merchandise.
We will not accept returns on t-shirts or other clothing that have been worn or altered in any way.